FAQ

Traditional phone lines use old copper wiring to carry voice calls, which means they rely on physical infrastructure and will be more expensive to install and maintain.

VOIP (Voice Over Internet Protocol) uses your internet connection to make and receive calls. This means:

• Lower Costs: Calls travel over the internet, so there are fewer fees and no expensive phone line rental.
• Features: VOIP systems often include advanced tools like call forwarding, voicemail-to-email, video calls, and mobile apps — all for one low price.
• Flexibility: You can make and take calls from anywhere with an internet connection — perfect for remote work or multiple office locations.
• Scalability: It’s easy to add or remove lines as your business grows — no extra wiring or hardware headaches.

In short, VOIP gives you MORE for less – better features, lower bills, and more ways to stay connected.

Your router plays a key role in your VOIP system — it’s the device that connects your phones to the internet and the host server that processes your calls.

Not all routers are created equal. To get clear, reliable calls, you need a router that can handle VOIP traffic properly and allow the right configurations. A good router ensures smooth call quality, fewer dropped calls, and a more stable connection for your business.

If you’re not sure whether your current router is up to the task, we’re happy to check it out for you and help you choose the right one!

A Hosted PBX (Private Branch Exchange) is a modern, cloud-based phone system that runs over VOIP. No bulky hardware to manage — just simple, flexible calling.

Here’s why businesses love it:

• Work from anywhere: Make and receive calls wherever you have internet.

• No big hardware: Cut the cost of on-site equipment.

• Easy to manage: Make changes anytime with a user-friendly dashboard.

• Grows with you: Add new lines easily as your business grows.

• Packed with features: Auto-attendants, voicemail-to-email, conferencing, CRM integration, and more.

• Saves money: Lower setup and maintenance costs compared to old-school systems.

• Dependable: Cloud hosting means less downtime and more peace of mind.

Switching to hosted VOIP makes your business communication easier, smarter, and more cost-effective.

Our Onboarding process is easy. 

• We assist you with Account Creation & Plan Selection
• We work directly with you to determine existing number assignment(s) or to obtain new numbers if needed
• Based on your plan selection we do the System Configuration
• We do the Device Setup Plan, including desktop and mobile apps
• We work with you on User Invitation & Activation
• We work with you on training and user success
• Go Live!
• We provide reliable Ongoing Support

South Shore Networks believes in honest billing – no hidden charges, no “gotchas”, just reliable and affordable service that you can count on.

Your first month is prorated based on the day that your service begins.

After that, you’ll receive a monthly bill that reflects the previous month’s charge/usage, always billed one month behind for accuracy and transparency.

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